Refund and Return Policy

Effective Date: 10/01/2025

Last Updated: 10/14/2025

We accept returns within [30 days] of purchase, provided that the item is returned in its original condition, including all accessories, manuals, and packaging materials.

Return Shipping Responsibility:
Customers are responsible for the cost and arrangement of return shipping. We do not provide prepaid return labels.

Condition Requirements:
Returned items must be in the same condition in which they were sold. This includes being free of damage, wear, or missing parts. Items returned in damaged condition, or missing components (such as user guides, cables, or accessories), may be subject to a partial refund or rejection of the return entirely.

Damaged or Incomplete Returns:
We reserve the right to refuse refunds for items that are returned damaged, altered, or incomplete.

Refund Processing:
Refunds will only be issued once the returned item has been received, inspected, and approved. Approved refunds will be processed to the original payment method within [10 business days] of return approval.

Return Process

Contact Us:
Email returns@hlsolutionsarchitects.com to initiate a return. Please include your order number and reason for return.

Prepare Your Package:
Repack the item with all original accessories, manuals, and packaging. Ensure it is securely packed to avoid damage in transit.

Ship the Return:
Ship the return to the address provided by our team. You are responsible for obtaining your own shipping label and any applicable tracking or insurance.

Inspection & Refund:
Once we receive and inspect your return, you will be notified of approval or denial of your refund.

Dispute Policy

If you disagree with the outcome of a return or refund decision:

Contact Us First
Please email returns@hlsolutionsarchitects.com within 5 days of the decision to request a review. Include your order number and any supporting documentation.

Internal Review
We will re-evaluate your return case, including inspection notes and submitted materials. This process may take up to 5 business days.

Final Determination
After review, a final determination will be issued. This decision will be considered binding and non-negotiable.

Note: Filing a chargeback or payment dispute without first following this process may delay or forfeit eligibility for further assistance or resolution.